The name of the lead booker will be printed on each ticket.
The lead booker must be in attendance and photo ID checks will be made on entry into the venue. If the ID does not match the name on the ticket, entry will be refused.
If you are booking more than one ticket your guest must arrive at the concert at the same time as you. Failure to do so will result in the guest being turned away.
Failure to adhere the terms and conditions may result in the customer's order being cancelled. There are no exceptions to this rule.
Please be aware of the Security and Bag Policy information at the Eventim Apollo. Queues may be longer due to security checks so please arrive extra early and be advised as follows:
To keep all our visitors safe, everyone going into the venue will be screened through our security arches. Don't worry, the arches are safe for everyone - even if you have a pacemaker or are pregnant. Please have tickets and any metal items out of your pockets and bags ready for search before entering the venue
Remember, no food or drink is allowed into the venue - so don't bring this with you. (We make exceptions for specific medical needs or religious reasons).
Only handbags and other small bags (no larger than 35cm x 40cm x 19cm) will be allowed into the venue.
Any questions or queries, please do contact our customer services.